Why not pick up the phone?
Why have we become so averse to picking up the phone and actually talking to someone?
No rapport please…I'm in Procurement!
Establishing rapport with a counterpart is the cornerstone of achieving a successful negotiation outcome, maintaining a constructive long-term business relationship and being able to persuade someone to your way of thinking.
How to get what you want in your negotiation - “Shy kids get no sweets”
How might this behaviour hinder our chances of a successful negotiation outcome?