These professional referees are absolute models of calm assertiveness.

So there it is. Real life lessons in assertiveness, learnt the hard way.

Depending on who we’re dealing with, to be able to effectively persuade them, we need to adjust our approach.

It’s time for a re-brand.

The term “soft skills” grossly undermines the value of a collection of business skills that are critical assets in the toolkit of any businessperson.

Tactical empathy goes deeper by, in addition, aiming to understand what lies behind the feelings expressed by the counterpart so that the negotiator can increase their influence throughout the process.

Why have we become so averse to picking up the phone and actually talking to someone?