Know how to plan your communication with your objective in mind

Learn to tailor your communication style and content to suit your audience

Have the confidence and skill to give a presentation to anyone

Who should attend this course?

• Teams who want to grow their effectiveness at work and advance their career

• People who want to deliver compelling messages that encourage action

• Anyone who thinks they could improve their communication skills

The foundations

• What’s the point of (your) communication?

• Being clear with your message - start with the “why”

• The golden rules of communication structure

E-mail

• The importance of context and tone

• E-mail rules and tips

• “So what?” - 5 ways to generate action from your e-mails

Phone

• Ease v effectiveness of outcome

• The benefits of actually speaking to someone

Text Messaging

• When is it appropriate?

• How to get the response you want…without hassling your recipient

Meetings

• The best ways to achieve attendee engagement

• Running effective meetings & driving action

Presentations

• Setting yourself up for success

• Winning the hearts and minds of your audience

• How to keep your audience engaged

• The 5 most common pitfalls to avoid

• Landing your message so you get what you want

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