Assertiveness
1-Day In-Person Course or 4 Live, Online Sessions
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What will you get from this course?
By the end of this course you will be able to replace aggression or submission with assertiveness as an approach to life.
• Learn what assertiveness really means and how being assertive helps you through life
• Understanding of yourself, and how to interact with others more effectively
• Increased self-confidence to navigate through interactions you once found difficult, even aggressive behaviour
• Step by step approaches to deal with challenging situations
Who should attend this course?
• People who wish to develop their self-confidence and communication ability
• Those moving into leadership / management roles either now or in the future
• Anyone who routinely deals with a difficult customer / supplier / co-worker / friend or boss
• People who want the tools to deal with challenging behaviour
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Topics covered
What is assertiveness
Why it’s difficult for some of us to be assertive
Definitions & payoffs – assertive v aggressive
Benefits of being assertive / costs of not being assertive
Assertiveness and leadership
Body language, speech and questioning
The power of listening
Aggressive behaviour and how to deal with it
3 step approach - I notice, I interpret, am I right?
Games players and how to handle them
Difficult conversations
Being assertive with your boss
Dealing with challenges
Is it you or them?
Tactics to defuse challenges
4 step approach – I understand, I feel, I want, is that OK?
Keeping it positive
“I am responsible”
Setting boundaries
The importance of saying “no”
Assertiveness habits and traits